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American Express Services Europe Limited
Financial Ombudsman decision DRN7557388 Not upheld
Not upheldoutcome, as published by the Ombudsman
£8,000redress stated in the decision
Mon Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mrs F complains American Express Services Europe Limited (AE) gave them misleading information in the account statements and telephone callsProduct mis-sold
She also says she had poor customer service from the complaint handlers at AEComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7557388.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.