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Creation Consumer Finance Limited
Financial Ombudsman decision DRN7554807 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Thu Apr 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
amend any adverse information recorded on her credit fileCredit file reporting
Mrs M complains that some replacement windows and doors that she paid for using a fixed sum loan agreement with Creation Consumer Finance Limited weren’t of satisfactory quality.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7554807.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.