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Handelsbanken plc

Financial Ombudsman decision DRN7551965 Not upheld

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What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Handelsbanken has been within its right to require full repayment of the debt. That it didn’t seek to enforce that right until 2018 doesn’t detract from the fundamental position that Handelsbanken could fairly and reasonably insist on repayment in full as the only remedy for the default. That four-year period was simply Handelsbanken being remarkably patient and showing Mr P forbearanceTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7551965.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.