HSBC Bank plc

Financial Ombudsman decision DRN7544421 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr M complains that HSBC Bank plc passed his credit card account to its solicitors without authority, did not accept his repayment proposalTreatment in financial difficulty

Mr M also says HSBC did not respond to all his complaints. I accept there were some delays and some of Mr M’s complaints weren’t responded to at the timeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7544421.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.