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National Westminster Bank Plc
Financial Ombudsman decision DRN7543765 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Jun 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
a bank transfer into their joint National Westminster Bank Plc account was unnecessarily delayedPayment delayed or failed
the process they had to follow and the customer service they were given to resolve it was unacceptableService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7543765.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.