National Westminster Bank Plc

Financial Ombudsman decision DRN7538723 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr W’s father complains on his behalf, that National Westminster Bank Plc acted irresponsibly in agreeing to give Mr W a loan.Irresponsible lending

When the bank became aware of Mr W’s vulnerability it didn’t try to find a suitable financial arrangement.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7538723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.