Firms › National Westminster Bank Plc ›
National Westminster Bank Plc
Financial Ombudsman decision DRN7519804 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Sun Oct 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest accepts he was guided by its staff. I don’t doubt that he had to follow this up in 2017 as he says. NatWest did not act to address the deficiencies with the initial form the partners completed and, as the investigator says, there were further errors.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7519804.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.