WDFC UK Limited

Financial Ombudsman decision DRN7502632 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Credit file reporting

In the Ombudsman’s words

I can only identify payments for women’s items and modest amounts spent in supermarkets. There are no payments for household expenses, such as utilities’ bills and rent. There are regular payments to him from the joint account but he said his ex-girlfriend was paying back money she owed him. She didn’t pay him when she received the loans. On balance, I think it’s more likely than not the ex-girlfriend took out the loans in Mr P’s name, without his consent or authority.APP scam refund refused

Mr P has complained WDFC UK Limited, trading as Wonga, won’t remove entries for its loans from his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7502632.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.