Virgin Money plc
Financial Ombudsman decision DRN7494757 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Sun Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr D has also said that he wants Virgin to remove its credit search - undertaken as part of the credit card approval process - from his credit record.Credit file reporting
Virgin could have dealt with Mr D’s subsequent queries about the card more promptly than it had done.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7494757.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.