National Westminster Bank Plc

Financial Ombudsman decision DRN7494319 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Fri Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

The sole signatory on the company bank account passed away on 25 November 2017.Bereavement and power of attorney

There is no dispute that NatWest handled this process poorly.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7494319.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.