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Halifax Limited
Financial Ombudsman decision DRN7462362 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Bereavement and power of attorney
In the Ombudsman’s words
Mr D complains about the service received by Bank of Scotland, trading as Halifax.Complaint handling
Ms W – who also holds a power of attorney.Bereavement and power of attorney
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7462362.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.