Lloyds Bank PLC

Financial Ombudsman decision DRN7454886 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mrs G, on Mr G’s behalf, complains Lloyds Bank plc acted irresponsibly when it allowed Mr G to open a credit card and take out a loan.Irresponsible lending

She said that they weren’t affordable and that Mr G’s mental health was such that he couldn’t have understood what he was agreeing to.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7454886.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.