Ikano Bank AB (publ)

Financial Ombudsman decision DRN7453340 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr C complains that Ikano Bank AB (publ) made mistakes with his fixed sum loan agreement which has affected his credit recordCredit file reporting

I note that Mr C had to complain a number of times and spent a lot of time on calls. I note also that sometimes calls weren’t returned.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7453340.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.