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Metro Bank PLC
Financial Ombudsman decision DRN7451180 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr S was the victim of a scam and had £20,000 taken from his company’s account with Metro BankAPP scam refund refused
Metro Bank initially did not consider they were liable to refund the money that had been takenComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7451180.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.