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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN7451031 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I can understand why he might have been very anxious to have a car when his relative was ill in hospital. But it wasn’t necessary to make such a substantial and long term commitment as the hire purchase agreement for this car in that situation.Irresponsible lending
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7451031.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.