Gregory Pennington Limited

Financial Ombudsman decision DRN7450216 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Gregory Pennington didn’t follow up Mr G’s complaint about the entry on his credit fileCredit file reporting

Gregory Pennington acknowledges that it should’ve dealt with Mr G’s complaint about the remaining debt to B when he raised it in 2012Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7450216.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.