Nationwide Building Society

Financial Ombudsman decision DRN7448933 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mrs N complains that Nationwide Building Society gave her poor advice when she opened a savings account in 2013Interest and rates

I think it’s fair and reasonable for Nationwide to pay Mrs N £250 for the upset and inconvenience its poor customer service has caused her.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7448933.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.