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GE Money Home Finance Limited
Financial Ombudsman decision DRN7447969 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty, Service failure
In the Ombudsman’s words
GE Money did, however, have an obligation to lend responsibly and to ensure that the loan was affordable.Irresponsible lending
GE Money should have treated Ms F and Mr G sympathetically and positively during a period of financial difficulty.Treatment in financial difficulty
GE Money did not respond to some of the letters that Ms F and Mr G sent.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7447969.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.