Santander Consumer (UK) Plc

Financial Ombudsman decision DRN7433760 Upheld

Upheldoutcome, as published by the Ombudsman

£130redress stated in the decision

Fri Jul 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

Mr Y complains that Santander Consumer (UK) Plc (“Santander”) won’t allow him to reject a car he acquired under a conditional sale agreement (“CSA”) following the development of a fault with it shortly after he took delivery of it.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7433760.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.