Nationwide Building Society

Financial Ombudsman decision DRN7423980 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

A payment that was intended for Ms B’s account has been credited to a third party’s account because the originator of the payment used the wrong account number.Payment delayed or failed

Nationwide accepts that it gave incorrect information to Ms B about the recovery of the payment and it has offered to pay her £100 compensation for her distress and inconvenience.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7423980.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.