Santander UK Plc
Financial Ombudsman decision DRN7408729 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander failed to update Mr T’s address details when Mr T rang with this information. That the bank continued to send correspondence to Mr T’s old address.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7408729.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.