Santander UK Plc
Financial Ombudsman decision DRN7401545 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr F, trading as A, complains that Santander UK Plc mis-sold him a business bank account.Product mis-sold
I agree with the investigator that the way Santander has handled this matter has added unnecessarily to Mr F’s trouble and confusion.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7401545.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.