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National Westminster Bank Plc
Financial Ombudsman decision DRN7400953 Upheld
Upheldoutcome, as published by the Ombudsman
£1,375redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr B complains about National Westminster Bank Plc’s (“NatWest”) poor customer service after he told it he’d paid one of its customers by mistake.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7400953.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.