Halifax Limited

Financial Ombudsman decision DRN7399445 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr S complains about poor service from Bank of Scotland plc (trading as Halifax) in connection with an online bank account payment.Payment delayed or failed

Mr S considers Halifax’s approach to his complaint was poor, and that he wasted a lot of time trying to get a resolution.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7399445.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.