Network Vehicles Limited

Financial Ombudsman decision DRN7396643 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

negotiate in good faith a repayment arrangement with Mr D for the balance of his account taking into account any financial difficulties that he is sufferingTreatment in financial difficulty

Remove any adverse information that it has recorded on Mr D’s credit file after April 2009 relating in any way to the hire agreementCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7396643.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.