Lloyds Bank PLC

Financial Ombudsman decision DRN7396090 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

update Miss A’s credit fileCredit file reporting

Lloyds has accepted that it did agree to write off the balance in March 2010, and to update Miss A’s credit file, but didn’t do so.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7396090.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.