Shoosmiths LLP

Financial Ombudsman decision DRN7389283 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

he was contacted in June 2015 and told that based on his income and expenditure information his payment offer would not be accepted as it would put him in further financial difficultiesTreatment in financial difficulty

He says the business is attempting to have a charge placed against a property he has explained he has no equity in.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7389283.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.