Rooftop Mortgages Limited

Financial Ombudsman decision DRN7388137 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

he says: ... that Rooftop is incorrectly reporting on his credit fileCredit file reporting

he feels his accessibility requests weren’t taken into account when Rooftop looked into his complaint points.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7388137.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.