Lloyds Bank PLC

Financial Ombudsman decision DRN7383132 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sat Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr M complains that Lloyds Bank PLC didn’t help him when he told it he was in financial difficulties.Treatment in financial difficulty

I don’t think Lloyds has been fair to Mr M.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7383132.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.