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AIB Group (UK) Plc

Financial Ombudsman decision DRN7374240 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

I’ve looked at how First Trust treated Mr H when it was notified of his financial difficulties. I would expect First Trust to have treated Mr H positively and sympathetically.Treatment in financial difficulty

I wouldn’t expect a business to continue adding interest to an account over a long period where the consumer is in financial difficulties. And where the account has been defaulted (as in this case) I wouldn’t expect interest to accrue after the date when the default is applied.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7374240.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.