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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN7372584 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

I appreciate that Mrs D had some financial difficulties at the time. But I can see that RBS was in touch with her and tried to help her pay off outstanding balances, taking details of her income and expenditure and putting in place a repayment arrangement.Treatment in financial difficulty

Mrs D complains that the Royal Bank of Scotland Plc (“RBS”) charged too much interest on her bank account.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7372584.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.