MBNA Limited

Financial Ombudsman decision DRN7365469 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

MBNA didn’t provide the level of customer service that Mr R is entitled to expect to receive.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7365469.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.