Santander UK Plc
Financial Ombudsman decision DRN7364295 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jul 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Service failure
In the Ombudsman’s words
Mr H sent a payment of £8,800 to someone who turned out to be a fraudster. Mr H complains that Santander UK Plc won’t refund this money to him.APP scam refund refused
I think the adjudicator has set out the position very clearly so there is very little I can add to what the adjudicator has already said. ... However, in light of the poor service Santander gave Mr H, I think it should pay £150 to Mr H as it has agreed to do.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7364295.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.