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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN7363679 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

It also agreed to remove all records of the finance from Mrs C’s credit file.Credit file reporting

I turn now to the issue of compensation. I don’t feel Clydesdale should pay compensation for having approved the finance... However, I do feel the later customer service was particularly poor, and very disappointing.Complaint handling

Mrs C has complained that she entered into finance agreements with Clydesdale Financial Services Limited when she was vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7363679.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.