National Westminster Bank Plc

Financial Ombudsman decision DRN7363563 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

NatWest failed to respond to her offer to settle which she sent in September 2016Treatment in financial difficulty

NatWest has acknowledged that it failed to respond to Mrs W’s letters and has paid compensation of £50 for the lapse in service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7363563.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.