Nationwide Building Society

Financial Ombudsman decision DRN7360620 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I think that this is poor customer service, and it is particularly unhelpful that Nationwide didn’t manage to explain to Mr K, even after the account was open, that it wouldn’t be paying the bonus or why that was.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7360620.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.