Lloyds Bank PLC

Financial Ombudsman decision DRN7358819 Not upheld

Not upheldoutcome, as published by the Ombudsman

£11,500redress stated in the decision

Thu Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mr S’s debt has been passed to a debt recovery organisation in keeping with the terms and conditions of his account.Treatment in financial difficulty

Mr S complains that Lloyds Bank PLC agreed to stop applying interest to his credit card balanceInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7358819.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.