Nationwide Building Society

Financial Ombudsman decision DRN7345370 Upheld

Upheldoutcome, as published by the Ombudsman

£550redress stated in the decision

Fri Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney

In the Ombudsman’s words

Mr C feels that Nationwide Building Society (“NBS”) has treated him unfairly in how it has dealt with the account of his late son.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7345370.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.