HSBC Bank plc

Financial Ombudsman decision DRN7341961 Not upheld

Not upheldoutcome, as published by the Ombudsman

£20redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

In November 2012 a fraudulent £20 card transaction was made on Miss D’s account.APP scam refund refused

Miss D complains that HSBC Bank plc provided poor service when fraud occurred on her account, and that it did not do enough to investigate that fraud.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7341961.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.