FirstRand Bank Limited

Financial Ombudsman decision DRN7340358 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr T complains about the actions of FirstRand Bank Limited (trading as MotoNovo Finance) when it took back the vehicle he had financed under a hire purchase agreement.Treatment in financial difficulty

He is unhappy at the additional costs he incurred and the two late payment markers added to his credit record.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7340358.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.