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Tesco Personal Finance Limited

Financial Ombudsman decision DRN7337230 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr S, represented by his wife Mrs S, complains about a default registered by Tesco Personal Finance PLC (‘Tesco’). It affected his ability to get a mortgage.Credit file reporting

Tesco said it’d corrected Mr S’s file so it didn’t show any missed payments. And it agreed Mr S had received a poor service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7337230.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.