TSB Bank plc

Financial Ombudsman decision DRN7334306 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss F complains that TSB Bank plc agreed a reduction in the monthly payments on her loan account but failed to advise her to cancel the direct debit.Treatment in financial difficulty

The main issue for me to consider is whether the compensation TSB’s offered in acknowledgement of its failings is fair.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7334306.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.