National Westminster Bank Plc

Financial Ombudsman decision DRN7326830 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

She agreed that NatWest didn’t handle G’s complaint well.Complaint handling

NatWest has acknowledged that it didn’t provide the level of customer service that G could reasonably have expectedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7326830.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.