NewDay Ltd

Financial Ombudsman decision DRN7315657 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sat Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I’ve seen how Mr O had already provided much of that information and I can’t say NewDay kept Mr O updated with its progress during that time or explained clearly why it needed further information.Complaint handling

Mr O complains about the way NewDay Ltd (NewDay) handled some refunds to his Debenhams card... In particular he’s unhappy about the delays NewDay caused and the lack of updates he receivedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7315657.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.