Nationwide Building Society

Financial Ombudsman decision DRN7314942 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

it had to show an accurate record of what had happened, which it did.Credit file reporting

Mr C complains that Nationwide Building Society won’t give him detailed reasons why it wouldn’t give him a personal loan. And he’s unhappy with various parts of Nationwide’s service – in particular how some of its staff dealt with him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7314942.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.