National Westminster Bank Plc

Financial Ombudsman decision DRN7309396 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mr W complains that National Westminster Bank Plc (Natwest) treated him unfairly and unethically when it made withdrawal from a savings account to offset funds he owed on a credit card, without warning him or requesting his prior approval.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7309396.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.