Yorkshire Building Society

Financial Ombudsman decision DRN7302526 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

delayed the release of assets to the late Mrs M’s estateBereavement and power of attorney

the branch failed to manage the notification of the late Mrs M’s death wellService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7302526.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.