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Metro Bank PLC
Financial Ombudsman decision DRN7290651 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Feb 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr F was the victim of a scam and had £21,000 taken from his company’s accountAPP scam refund refused
Mr F – on behalf of Company H – complains that Metro Bank PLC are refusing to reimburse his legal costs.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7290651.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.