Capital One (Europe) plc

Financial Ombudsman decision DRN7290488 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss B complains about the advice she received from Capital One (Europe) plc (Capital One) when she called to request that an arrangement be put in place for her on her credit card account whilst she recovered from the effects of surgery.Treatment in financial difficulty

Miss B is unhappy that having entered into the arrangement she has found that the recording of late payments on her credit file has led to her having difficulty in obtaining credit.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7290488.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.