Nationwide Building Society

Financial Ombudsman decision DRN7287369 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Nationwide has an ongoing duty to treat Mr P positively and sympathetically if he is experiencing financial difficulties.Support for vulnerable customers

He’s also complained about Nationwide chasing him to repay his personal loan account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7287369.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.